Refund & Return Policy
1. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your item, you can request a return within 3 days of receiving the product, under the following conditions:
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The item must be unused, undamaged, and in its original packaging.
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Return requests must be submitted via email, WhatsApp, or live chat.
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Certain items (e.g., electrical parts) may be non-returnable for safety reasons unless defective.
2. What items are not eligible for return?
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Used or installed products
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Items without original packaging
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Products damaged due to customer mishandling
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Customized or special order parts
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Clearance or discounted items (unless defective)
3. How do I request a return?
You can request a return by:
📧 Emailing us at support@autorunbd.com
📱 Messaging us on WhatsApp
💬 Using live chat on our website
Please include your order number, product name, and the reason for return. Our team will guide you through the next steps.
4. How will I get my refund?
Once we receive and inspect the returned item, your refund will be processed via:
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bKash / Nagad / Bank Transfer (as per your payment method)
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Refunds typically take 3–7 working days after we confirm your return
Note: Shipping charges are non-refundable (unless the return is due to our error).
5. Can I exchange an item?
Yes, exchanges are allowed for eligible products. You can request an exchange if:
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You received the wrong item
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The item was defective or damaged during delivery
We will send a replacement once we receive and verify the returned item.
6. Who pays for the return shipping?
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If the return is due to a wrong or defective item, we will cover the return shipping cost.
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For other reasons (e.g., you changed your mind), the customer will bear the return shipping cost.
7. How do I return the item?
Our team will provide you with the return instructions, including courier pickup or drop-off point based on your location. Be sure to keep the courier receipt until the return is confirmed.
8. Need help?
📞 Call or WhatsApp us: +8801712942233
📧 Email: support@autorunbd.com
💬 Live Chat: Available on the website
We’re here to assist you with any issues!
