Shipping Policy
1. What courier services do you use?
At AutorunBD, we work with reliable courier partners including Pathao, Sundarban, and other trusted local services to ensure safe and timely delivery across Bangladesh.
2. How soon do you dispatch orders?
We usually process and dispatch your order within 24 hours after confirming payment (excluding holidays or unavoidable delays).
3. How long will it take to receive my order?
Delivery time depends on your location:
| Location | Estimated Delivery Time |
|---|---|
| Dhaka City | 1–2 working days |
| Major Cities | 2–4 working days |
| Remote Areas | 4–6 working days |
Note: Delivery times may vary slightly during holidays, political events, or natural disruptions.
4. How can I track my order?
Once your order is shipped, you will receive tracking information via SMS, email, or WhatsApp.
You can also check your order status using your AutorunBD account or through the Order Tracking page.
5. Where are orders shipped from?
All orders are dispatched from our central warehouse in Dhaka, Bangladesh.
6. Do you ship all over Bangladesh?
Yes, we deliver to all districts across Bangladesh, including rural and remote areas.
7. What if I miss the delivery?
If the courier is unable to reach you on the first attempt, they will usually try again. You may also be contacted by the delivery agent to reschedule.
8. Is there a delivery charge?
Delivery charges depend on the order value and destination.
Free delivery may apply for orders above a certain amount (check cart or checkout page for details).
Delivery fee for smaller orders will be shown before you place your order.
9. Still have questions?
Feel free to reach out to us:
📧 Email: support@autorunbd.com
📞 Phone / WhatsApp: +8801712942233
💬 Live Chat: Available on our website during business
